Refund & Cancellation Policy

Last updated: 3 September 2026

1. Free First Audit

Your first invoice audit is free with no card required, so you can evaluate the service before paying. If the free audit does not surface value for you, simply do not subscribe — you owe nothing.

2. 14-Day Money-Back Guarantee

If you are not satisfied within the first 14 days of your first paid subscription, email support@raterecon.qd.je (subject "Refund") and we will refund your first monthly payment in full, no questions asked. Refunds are issued to the original payment method within 5–10 business days via our payment processor.

3. Cancelling Your Subscription

You can cancel at any time:

Self-service: log in to your customer billing portal (link is in every receipt email) and cancel; or
Email support@raterecon.qd.je from your account address and we will cancel within 1 business day and confirm by email.

Cancellation stops the next renewal. Your plan stays active until the end of the paid period — for example, if you are billed on the 10th and cancel on the 20th, you keep access until the 10th of the following month. We do not charge cancellation fees.

4. Refunds After the First 14 Days

Service failure: if the service was materially unavailable or failed to process documents you submitted during a billing period, contact us within 14 days of the issue. We will credit or refund the affected period proportionally.
Accidental duplicate charges: refunded in full when reported within 30 days.
Other cases: mid-period refunds for unused time are not guaranteed, but we review every request fairly — email us.

5. How Refunds Are Processed

Refunds are handled through our merchant of record, Dodo Payments, back to the original payment method. Bank processing typically takes 5–10 business days to appear on your statement.

6. Contact

Billing and refund questions: support@raterecon.qd.je — we respond within 1 business day.